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Claims Services
There is an irony inherent in every insurance policy: The customer who buys it hopes never to have to use it. However, insurance
exists in part because the world is an unsafe place and individuals and companies do have losses. As a result, we have ample
opportunity to fulfill our end of the insurance bargain. We have built our name and reputation on the belief that when losses
occur, the service we provide in resolving the claim is an integral part of what the customer purchased with our policy. With
that in mind, we make every effort to make contact with a customer within 24 hours of the notice of a loss and to pay the
claim within 48 hours of settlement. What is more, we have specialized claim expertise in specific lines of insurance, such
as directors and officers liability, marine, boiler and machinery, and life sciences.
Click here: Get Help from Claims Helpline
Important Note:
This brochure contains general guidelines to assist you in making a claim. The contents do not in any way vary or override
the terms and conditions of your insurance policy issued by Federal Insurance Company. Please read your policy documents carefully
upon receipt of it. If you have any queries regarding the nature or extent of your coverage and claim conditions, please call
us or contact your insurance broker or agent
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