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Make a Claim



General Claim Procedures

  • Report the loss to Federal Insurance Company or to your agent/broker immediately and obtain a claim form.
  • Submit the duly completed claim form with the necessary supporting documents.
  • We will acknowledge your notification of a claim within 24 hours.
  • Once we have agreed to settle your claim and upon receipt of all relevant documents, we will make payment within 48 hours.

The Dos

  • Obtain reports from the relevant parties or authorities (eg. airline, police, etc) as proof of loss.
  • Take immediate steps to prevent further damage or loss to the insured item(s) and act as a prudent uninsured.
  • Keep the damaged item(s) so that we may inspect it and/or collect the item(s) for salvage value.
  • Get written quotations for repairs/replacements for our approval.

The Don'ts

  • Do not discard, repair or replace any damaged item(s) without our consent.
  • Do not pay, offer payment, or admit responsibility for a claim by a third party.
  • Do not answer any correspondence concerning the claim from any parties or their lawyers. Instead, forward all such correspondence immediately to us.

Click here: For specific information on Motor Accident claims

Download Claim Forms

Completed Claim forms can be faxed or sent via post or courier to:

Federal Insurance Company
18 Cross Street
#11-08 China Square Central
Singapore (048423)
Tel: (65) 6333 8113
Fax: (65) 6333 8112