Make a Claim
Claims

General Claim Procedures

• Report the loss to Federal Insurance Company or to your agent/broker immediately and obtain a claim form.
• Submit the duly completed claim form with the necessary supporting documents.
• We will acknowledge your notification of a claim within 24 hours.
• Once we have agreed to settle your claim and upon receipt of all relevant documents, we will make payment within 48 hours.

The Dos

• Obtain reports from the relevant parties or authorities (eg. airline, police, etc) as proof of loss.
• Take immediate steps to prevent further damage or loss to the insured item(s) and act as a prudent uninsured.
• Keep the damaged item(s) so that we may inspect it and/or collect the item(s) for salvage value.
• Get written quotations for repairs/replacements for our approval.

The Don'ts

• Do not discard, repair or replace any damaged item(s) without our consent.
• Do not pay, offer payment, or admit responsibility for a claim by a third party.
• Do not answer any correspondence concerning the claim from any parties or their lawyers. Instead, forward all such correspondence immediately to us.

Click here: For specific information on Motor Accident claims

Download Claim Forms

• Travel Insurance Claim Form
• Personal Accident Insurance Claim Form
• Property Damage & General/Third Party Liability Claim Form

Completed Claim forms can be faxed or sent via post or courier to:

Federal Insurance Company
18 Cross Street
#11-08 China Square Central
Singapore (048423)
Tel: (65) 6333 8113
Fax: (65) 6333 8112