In an era when insurers worldwide are breaking with long-standing company traditions, Chubb believes some practices are too valuable to dismiss - among them, the highest quality of service to customers when they have a claim.

The philosophy that guides Chubb in each and every claim settlement was established with the company's founding in 1882: Treat each customer the way we would like to be treated if we experienced the same loss - with integrity, empathy, promptness, expertise and fairness.

We conduct our overall business within prudent financial guidelines, and establish accurate and timely reserves to assure our ability to pay claims to or on behalf of our customers now and in the future. Our claim-paying ability is rated highly by Moody's (Aa1) and Standard & Poor's (AA+). We also receive an A++ rating from A.M. Best. Chubb's financial strength is reflected in the high ratings received from financial rating agencies.

Chubb's international network extends throughout 31 countries, offering customers coverage around the globe. We pride ourselves on a staff of underwriters, loss control specialists and claim personel who provide services worldwide in a manner that is consistent worldwide.

We recognize a moral obligation - as well as a contractual responsibility - with every policy. This recognition underlies our long standing tradition of integrity and honesty, values that guide everything we do.

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