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Claims Survey Results

92% of Chubb's insured clients have consistently rated our claims service as Superior      


For 2007, we surveyed over 500 customers who had a claim - of the respondents, 92% were satisfied or very satisifed.  Additionally, 94% of them indicated that we met or exceeded their expectation for claims service. 
Here are a few excerpts:  

"Chubb gets A++ for claims handling!"

- Jle-Bizard, Quebec


"Very impressed with the entire situation...keep up the good work."

-Toronto, Ontario


"First Class service."

-Montreal, Quebec


"Very pleased with how well and quickly this claim was handled."

- Toronto, Ontario

  "Your adjuster did an excellent job in terms of promptness and fairness, please pass my compliments to him."

-Burnaby, BC


"Great company - great people.  Very refreshing...we will be with Chubb for life, good job!"

-Acton, Ontario


The actual text of the survey sent out can be viewed here:
Sample Survey