Claims Survey Results
92% of Chubb's insured clients have consistently rated our claims service as Superior
For 2007, we surveyed over 500 customers who had a claim - of the respondents, 92% were satisfied or very satisifed. Additionally,
94% of them indicated that we met or exceeded their expectation for claims service.
Here are a few excerpts:
"Chubb gets A++ for claims handling!"
- Jle-Bizard, Quebec
"Very impressed with the entire situation...keep up the good work."
"First Class service."
"Very pleased with how well and quickly this claim was handled."
- Toronto, Ontario
"Your adjuster did an excellent job in terms of promptness and fairness, please pass my compliments to him."
"Great company - great people. Very refreshing...we will be with Chubb for life, good job!"
The actual text of the survey sent out can be viewed here: