Internet Policy
 

We respect the privacy of our customers and our web site visitors. We do use information you provide to better serve your insurance needs. We also recognise that this information belongs to you and that we must treat it accordingly. The following statement spells out our Internet Privacy Policy in more detail. Except for those portions of the policy that refer to the policies of Chubb Insurance Company of Canada, the policy applies to www.chubb.com and other sites on the World Wide Web owned and operated by Chubb.


Our Use of Personal and Non-Personal Information.

We collect two kinds of information about our on-line visitors, personal and non-personal information. Visitors are not required to register to access the public pages of Chubb’s sites. Non-personal information is collected to track the total number of guests visiting Chubb sites and to guide our efforts to improve our sites. The non-personal information we monitor includes the browser type and operating system being used by our visitors; areas of the sites visited; date and time of access; host or service-provider information, and identification of the referring site. This information is used exclusively for our internal purposes and is not disclosed to any non-affiliated third parties except our brokers. Personal information that can identify a visitor, such as name, address or policy information, is collected only when voluntarily offered and solely for purposes that are clearly identified on our sites. Access to pages with content specific to brokers or customers is password-protected and requires pre-registration. Personal information acquired through registration is kept confidential and will not be disclosed to third parties except as may be required by law. Chubb does not seek personal information from children.


Our Use of Customer Information Obtained From Our Web Sites.

Chubb’s policy is to limit access to customer information to those who need it to serve customers’ insurance needs. We do not disclose customer information to third parties other than our brokers, except as necessary to conduct business, e.g., settling claims. We do not conduct direct on-line or telephone sales programs to our customers using information obtained from our web sites without prior consent. Please refer to the Chubb Insurance Company of Canada Privacy Policy link below for more information about Chubb Insurance Company of Canada's personal information handling practices.


Our Use Of "Cookies"

Chubb may place an electronic "cookie" in the browser files of a guest's computer. Cookies are pieces of information that a web site transfers to an individual’s computer hard drive for record-keeping purposes. Cookies themselves do not enable us to access any personal information about our visitors; however, they do allow Chubb to analyse guests’ use of our sites. This analysis helps us better understand which areas of our sites are most useful and popular so we can plan improvements and updates accordingly. Chubb does not use cookies to retrieve information from a visitor’s computer that was not originally sent in a cookie.


Internet Communication.

The privacy of communication over the Internet cannot be guaranteed, because the Internet is not a secure medium. Chubb does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the Internet by or to Chubb.


Consent.

By using this site, you signify your consent to Chubb's Internet Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right, at our discretion, to update, change, modify, add, or remove portions of these terms of use from time to time. Any changes to these terms of use will be promptly disclosed in this area.


Chubb Insurance Company of Canada Privacy Policy.

Further information about the personal information handling policies of Chubb Insurance Company of Canada in general may be obtained by consulting Privacy Policy.