SYDNEY Citigroup Centre Level 29, 2 Park Street Sydney, NSW 2000 Australia
MELBOURNE Level 14, 330 Collins Street, Melbourne, Victoria 3000 Australia
PERTH Level 1, 225 St George's Terrace Perth, Western Australia 6000 Australia
BRISBANE Level 13, 40 Creek St Brisbane QLD 4000 Australia
Chubb will acknowledge your claim within 24 hours confirming receipt and provide you with the contact details of the claims
handler. Chubb will consider the information you have provided and may request additional information in order to be able
to accept your claim or assist you with your loss.
Service Standards For a homeowner, the first step may be preventing further damage or securing temporary living quarters. For a business, it
may involve finding ways to remain open or in production to meet deadlines. There will be times when our policyholders need
emergency funds. In many instances Chubb Insurance can step forward immediately with an advance claim payment. In all other
cases, it is our standard to issue payment within 48 hours of agreement to pay.
Prompt service is our goal. To help, we utilise computer and telecommunications networks to enhance our ability to respond
to policyholders' claims. However, we view technology as an aid in serving policyholders, not as a replacement for personal
Responses from Chubb Insurance customers We continually assess how we measure up to our policyholder's expectations following the conclusion of their first party claims.
Approximately 97 percent of our policyholders have given us very satisfied ratings. Our policyholders put it this way:
"One of the best insurance experiences I have had!!" "Prompt and efficient claim handling is quite exceptional. Many thanks." "I was very impressed by the professionalism of Chubb." "I had 2 experiences now, one burglary and one fire - Chubb were fantastic with the fire and fair and prompt with the burglary." "I only wished that all claims would receive the same attention!. It was, as stated, better than expected." "Very good service - much better than my previous insurer." "It is very satisfying to know that Chubb are behind my problems regarding insurance" "Chubb are the most efficient insurers to deal with. Your services are excellent." "Thank you for exceeding my expectations in every way."
It is up to you to choose the cover you need. Any advice in these documents is of a general nature only and does not consider your objectives, financial situation or needs. You should carefully consider the information provided having regard to your personal or business circumstances to decide if this insurance is right for you.