New Online Tool Helps Agents Connect Chubb Customers with Auto Repair Shops
WARREN, NJ, October 5, 2006 - The Chubb Group of Insurance Companies has launched an online tool to help put personal insurance customers in touch with
Chubb's network of preferred, independent auto body repair shops. This new inquiry tool was developed based on feedback from
agents and brokers to further improve customer service and satisfaction.
A part of Chubb's Masterpiece® Auto Preference® Services program, the repair network is now available online to agents and brokers, so customers can begin the repair process
more quickly. Repair shop information can be obtained at any time, even when losses occur after hours or on weekends. In addition,
the tool provides directions from the customer's address to the chosen shop.
"When accidents occur, our customers don't want to wait around to learn when and where their cars will be repaired. They also
want to be assured that their cars will be repaired by qualified service people," said William S. Crowley, Chubb's worldwide
auto claims manager. "With this new tool, agents and brokers will have the information at their fingertips to help our customers
start the repair process."
Chubb customers can select any repair shop they like; however, Chubb guarantees the workmanship of repairs done by the preferred
auto repair shops for as long as the insureds own the vehicles. The preferred auto repair shops are selected based on their
level of training, vehicle expertise, quality of work and customer feedback. The online tool also will support business auto
policyholders with passenger vehicles and light-duty pickup trucks.
Agents and brokers can access Chubb's list of preferred auto repair shops through @Chubb, the secure Web site that allows them access to multiple products and services.
Chubb is a leading provider of property and casualty insurance for fine homes, luxury cars, art collections, other valuable
possessions and yachts. Chubb created the Masterpiece Auto Preference Services program to provide its customers with referrals,
upon request, to quality auto repair shops, as well as priority auto glass replacement services and door-to-door rental car
services. Additional information on Chubb's personal insurance products and services can be found on the Internet at www.chubb.com/personal.
The member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property
and casualty insurance for personal and commercial customers worldwide through 8,000 independent agents and brokers. Chubb's
global network includes branches and affiliates in North America, Europe, Latin America, Asia and Australia.
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