Chubb Unveils Array of Luxury Services for Top Customers
WARREN, NJ, October 27, 2005 – The Chubb Group of Insurance Companies has launched Signature Suite, an array of complimentary luxury services for its high-net-worth and family-office customers. This comprehensive risk-management
program, which includes access to personal security consultants, travel-safety experts, personal staff advisers and collections-management
tools, is tailored to protect and enhance the lifestyles of affluent individuals.
“Signature Suite represents a new era in personal risk management for high-net-worth individuals and families,” said Andrew A. McElwee Jr.,
chief operating officer, Chubb Personal Insurance. “This exclusive program provides our top customers with a luxury service
experience that is unprecedented in the insurance industry.
“Signature Suite is designed to help protect a lifestyle, not just one’s possessions. These services deepen our relationship with our customers
and even go beyond the superior service offerings Chubb traditionally has provided as the leader in the luxury insurance sector,”
said McElwee.
According to Luis Granados, worldwide Signature manager, many affluent customers possess extensive fine-arts collections,
travel to exotic destinations and maintain personal staffs. “These activities create new personal risks and liabilities that
require specialized expertise outside traditional insurance products and services,” he said. “Signature Suite takes a holistic approach in helping to protect the lifestyles of high-net-worth individuals and families in an era of complex
and proliferating risks.”
Signature Suite offers customers several risk-mitigation services, including:
Personal and family security services. Diagnostic consultations will help customers determine their susceptibility to risks such as identity theft, kidnapping,
home invasion and loss of life or property. A risk analysis will follow each consultation.
Travel safety and emergency medical services. Customers will have access to continuously updated Web-based reports on terrorist threats, political instability, airline
safety and other travel risks. They may also speak to travel security consultants over the telephone. (In addition, customers
can obtain discounts on MedLink™ remote emergency medical monitoring services and emergency medical supplies for yachts.)
Personal staff risk management services. Customers will be able to retrieve best practices and other information on managing household employees from a proprietary
Web site. They may also speak to experienced employment lawyers, as well as request background investigations on cooks, nannies,
drivers, yacht captains and other employees.
Collections management tools. Software used by leading art auction houses will help customers maintain a descriptive and photographic record of their valuable
possessions and keep track of purchase prices, appraisals, provenance and more.
“Chubb is supplementing its own expertise in these areas by forging strategic alliances with some of the country’s leading
authorities in their fields,” said Granados.
The insurer also is tapping into the knowledge it gleans from 60,000 visits to customers’ homes each year. Through these appraisal
visits, Chubb has developed an in-depth understanding of its customers’ lifestyles and how to advise them on the risks they
face and appropriate loss-prevention measures and levels of insurance protection.
“We understand that holistic risk management plays an important role in the accumulation and preservation of assets—as well
as the personal safety of our customers and their family members,” said McElwee. “We believe that risk management is just
as important as sound investment, tax and legal advice. We also understand that our customers expect and deserve a unique
and luxurious experience.”
Chubb is noted for its Masterpiece® insurance products and services for custom, historic and other high-valued homes, luxury automobiles, yachts, fine arts,
antiques, other valuable possessions and excess personal liability. During the last few years, Chubb has rounded out its lifestyle-related
product offerings by creating several unique insurance policies and services. Most recently, Chubb introduced Signature PassportSM, a travel accident policy that helps qualifying customers obtain emergency medical transportation and excess medical coverage.
Masterpiece® Family ProtectionSM responds to the costs associated with home invasions, child abductions, stalking threats and carjackings. Masterpiece® Employment Practices Liability provides coverage in the event of a domestic worker alleging discrimination, sexual harassment or wrongful termination.
In addition to its appraisal and claims services, Chubb service offerings include a water-damage prevention hotline and a
national referral network to a variety of loss mitigation vendors. Additional information on Chubb’s personal insurance and
service offerings can be found at www.chubb.com/personal.
The member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property
and casualty insurance for personal and commercial customers worldwide through 8,000 independent agents and brokers. Chubb’s
global network includes branches and affiliates in North America, Europe, Latin America, Asia and Australia.
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