Stakeholder Involvement
Since Chubb’s founding, we have considered engagement with a wide range of global stakeholders — employees, customers, agents
and brokers, shareholders, local communities and others — to be among our highest priorities. In a relationship-driven industry
such as insurance, we understand the importance of regular communication and interaction with our many communities.
We’re proud that our longstanding commitment to our customers, independent agents and brokers, shareholders and other communities
has produced a variety of prestigious third-party awards and endorsements.
Our Employees
We consider our investments in employee growth, diversity and relationships one of our foundational strengths as well as a
key competitive differentiator. Our employee engagement starts with regular communications in a variety of ways, including
in-person and virtual “town meetings” as well as Q&A sessions with Chubb leadership throughout our global network.
The goal of these discussions is to help employees learn more about Chubb’s strategy and operating results, as well as industry
and marketplace trends and issues that can affect our company, customers and other stakeholders. In addition, employees have
these and other opportunities to share their ideas and discuss issues that may concern them with their managers as well as
Chubb’s senior leadership.
We also interact with employees through engagement surveys, focus groups, local initiatives and other communications vehicles
to learn their opinions about our strengths, employment practices, development needs and other issues, as we aim to remain
an employer of choice.
Our Customers
Our customers evaluate us on a number of dimensions, including our financial strength and stability, the level of service
they receive and the knowledge base from which we draw in developing, issuing and administering their policies.
Our customer relationships depend on personal communications and our appraisal and loss control services. All branch and marketing
managers have visitation goals, and we send post-claim satisfaction surveys to personal lines first-party property and auto
claimants.
We also interact with customers through market research, surveys and participation in industry events and conferences.
Our Agents and Brokers
We meet frequently with our independent agents and brokers to collaborate on serving our shared customers more effectively.
Since our earliest days, our agents have been our strongest and most trusted allies in going to market, and we work hard to
foster and enhance our agent and broker relationships.
For example, our branch and marketing managers set visitation goals with agents and brokers throughout the year, senior executives
include agent and broker meetings during branch office visits, and our field staff work with agents and brokers on a daily
basis.
Chubb hosts roundtables to solicit and evaluate feedback from agents and brokers. We also take advantage of their market expertise
in technical training sessions as well as during our product development process.
To better serve our mutual customers by promoting technical and business acumen, we provide several hundred in-person and
online continuing education (CE) courses for agents and brokers. We also support the professional development of appointed
agents and brokers through an agency education program that collaborates with colleges and other specialists to provide advanced
courses dealing with subjects including technical insurance issues, management, leadership, ethics and sales.
Government and Industry Relations
Chubb maintains relationships with federal and state regulators, agencies and legislative bodies to share our views on a range
of public policy and regulatory issues. At the federal level, we collaborate with industry associations to discuss issues
important to the long-term viability of the industry as well as our key stakeholders.
Some past efforts have included support for legislation promoting tax equity for domestic partners, prohibiting employee discrimination
on the basis of sexual orientation or gender identity, and supporting an optional federal charter to enhance regulatory uniformity
in the United States.
Chubb also belongs to many industry-related trade groups and associations working on a variety of issues, such as promoting
fair access to markets, as well as professional development and networking.
We routinely participate in international, regional and local industry conferences and events, and are proud members of industry
groups from the Surety Association of America to the American Insurance Association.
View our most recent political contributions report
Shareholders
Chubb’s strong commitment to effective corporate governance permeates our entire culture, from the board of directors and our executive management team through our employee ranks.
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