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About the Chubb Customer Center

Benefits and Services
 

Enrolling in the Chubb Customer Center (CCC) can help eliminate the headaches involved in interviewing, hiring, training and licensing customer service staff.

You’ll never have to worry about someone calling in sick on Monday morning or being short staffed during vacation season, or holidays. Our staff has the capacity to work through catastrophes, as well as delayed openings, to ensure your customers can contact us with their coverage concerns. You and your customers will have access to a personal lines team of 35 licensed insurance professionals, with Chubb personal lines product expertise who can provide:

  • Customized marketing initiatives and reports
  • Masterpiece®  quoting options over the phone for new business, endorsement transactions and policy issuance
  • Appraisal review for customers
  • Coverage consultation to meet your customer's current individual insurance needs
  • The ability to interpret over 170 languages during our business hours
  • Issuance of binders, id cards and certificates of insurance - Convenient for our extended business hours

So you can…

  • Extend your agency service capabilities to include - Office hours, Mon – Fri 8 am to 8 pm & Sat 10 am to 2 pm ET
  • Reduce your expenses for 2% less commission – no need to add to staff as you grow
  • Focus on new business acquisition
  • Increase agency earnings/revenue
  • Handle new business programs for us to service