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About the Chubb Customer Center

About the Chubb Customer Center
 

Are you looking for a cost-effective solution to managing your agency growth, retention, and staffing expenses? Partnering with the Chubb Customer Center (CCC) can help fully-appointed, U.S. personal lines agents and brokers of all types expand their customer base, increase commission revenue, and reduce the time and money spent on administrative activities.

Since 1993, the Chubb Customer Center (CCC) has been providing exemplary service to Chubb customers. Agents partner with us to eliminate time constraints, staffing issues and other administrative costs. Our team of over 40 insurance professionals, including 35 licensed insurance agents, can handle any policy, coverage, billing or service issue for enrolled customers across the United States. Our consultative approach to service ensures we function efficiently as an extension of your office, providing your customers with prompt, courteous and professional service. Since we act as a back office for our enrolled agents, our account executives follow-up and communicate all types of messages to our insureds on the agent’s behalf. Outlined below are a few of the duties performed on a regular basis:

  • New line quotes and endorsements for agents
    Enrolled agents can contact us for all of their quoting and policy servicing needs.
  • Follow up on appraisals
    Each new appraisal is reviewed by an account executive, and any coverage options or areas of concern are discussed with both the insured and the agent.
  • Coordinate relocation
    When an insured moves, we handle everything from start to finish, securing the new coverage, moving current coverage, issuing binders, updating mailing addresses and preparing cancellation documents.
  • Company/Agency Liaison
    When working with the CCC, and agent has the option to contact underwriting on their own, or have the CCC account executive handle the discussion with underwriting. The agency also has the option to have CCC discuss policy information with the insured on the agent's behalf.
  • Customer advocacy
    CCC's customers are our insureds and our agents. In cases where an insured indicates they are shopping coverage, or Chubb cannot accommodate a risk the insured needs to secure coverage for, we refer the insured back to the agency. We also keep our agents in the loop on significant changes resulting from appraisals, broker of record changes, cancellations, and any other obstacles we cross. When it comes to insureds, we always apply our best efforts to secure a favorable outcome, whether the insured is requesting reinstatement, to keep coverage in force, or an endless number of areas of concern.
  • Account reviews
    Each time a customer contacts us, we have the opportunity to review their coverage and make recommendations. We also have two dedicated Signature specialists who review Signature renewal accounts for discrepancies, gaps in coverage, and to be sure Signature clients understand the services available to them.

We have earned our reputation by exceeding the expectations of our enrolled agents and their clients.