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Overview & Approach
Claims

Overview:

In an era when insurers worldwide are breaking with long-standing company traditions, Chubb believes some practices are too valuable to dismiss - among them, the highest quality of service to policyholders when they have a claim.

The philosophy that guides Chubb in each and every claim settlement was established with the company's founding in 1882: Treat each policyholder the way we would like to be treated if we experienced the same loss - with integrity, empathy, promptness, expertise and fairness.

We conduct our overall business within prudent financial guidelines, and establish accurate and timely reserves to assure our ability to pay claims to or on behalf of our policyholders now and in the future. Our claim-paying ability is rated highly for financial strength by Moody's, Standard & Poor's and A.M. Best.

Chubb's international network extends throughout 29 countries, offering policyholders coverage around the globe. We pride ourselves on a staff of underwriters, loss control specialists and claim personnel who provide services worldwide in a manner that is consistent worldwide.

Approach:

The best way to manage a claim and reduce losses is through a coordinated partnership with our insureds, agents and brokers. Since we wrote our first insurance policy in 1882, Chubb has worked hard to set the industry standards for claim services. Our claim philosophy established by Hendon Chubb (1874-1960) continues to serve as a strong foundation for our claim organization:

"While an insurance policy is a legal contract that expresses minimum responsibility, there are many occasions that equity demands we recognize a moral obligation beyond the strictly legal terms - and this is always a consideration in our settlements."

It is our commitment to this philosophy and to providing our policyholders with world class service that has earned us a reputation for handling claims with empathy in a prompt and fair manner.