Third Party Claims
Claims

For Chubb policyholders with liability insurance policies, our claim service includes protecting their interests when others submit a claim or file a lawsuit against them for alleged injuries or damages. We handle these claims with the same care, concern and skill taken with first party claims.

Within 24 to 48 hours of receiving the loss notice, we begin contacting the key parties to initiate our investigation, with the objective of determining our policyholder's legal liability and evaluating the damages sustained.

If it is determined that our policyholder bears responsibility for a loss, we attempt to conclude the claim for an amount which fairly compensates the injured party or parties. We seek to reach resolutions promptly on meritorious cases. Claims involving no liability on the part of our policyholders will be vigorously defended at all levels.

We carefully manage all aspects of the litigation process: in coordination with defense counsel and where appropriate, we use alternate dispute resolution methods to aid in reaching settlements. These methods often provide a more timely and cost effective resolution for all.

Finally, a word about our approach to excess liability insurance claims. We monitor the handling of  liability claims that have the potential of reaching our policyholders' excess liability policy with Chubb. With court verdicts that can reach into the millions of dollars, early attention to claim and litigation management is one more prudent step we take on behalf of our policyholders.